All packages are thoroughly checked from our personnel before their shipment to you. In case you notice any fault, you should send an email at info@vanillamilos.gr within 1 day from the delivery time, expressing your worries.
You may return the item(s) you have purchased without any obligation on your part to justify their return within two (2) business days following their date of delivery. We accept return as long as the items you wish to return are in the same condition in which you received them, in other words, in their original, sealed, and undamaged packaging and are accompanied by the retail receipt or invoice. For obvious health safety reasons we do not accept returns for earrings, swimwear, and/or underwear items.
The item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date. Shipping charges are not refundable.
- PRODUCT EXCHANGE: Items can be exchanged for a different size or an alternative style.
- STORE CREDIT: Store credit can be used on a future order within 12 months of the return.
- REFUND: Refunds will be processed within 5 working days from the date when returned items have been checked and accepted.
- Items that are on sale can only be exchanged with another item on sale.
Should you wish to return an item you should first e-mail us at info@vanillamilos.gr. In either case, you should mention your order code.
The debit of return and the new shipment does not charge Vanillamilos.
Following communication, the return parcel should be shipped to:
Vanillamilos,
Port, Adamas T.K 848 00, Pollonia 848 00
Milos, Greece
